When “Only Online Chat” Customer Service Goes Wrong

Hey Frontier, why do you train your people to ask for Personal Health Information just to buy a fucking airplane ticket?

Copy/Pasted and will align 100% with Frontier’s Records

Welcome aboard! 🛫 I’m Frontier’s virtual assistant. I’m here to make sure you get the help you need.

What can I do for you today?

I need to check on disability accommodation please.

If you need a little extra help, we are happy to assist you.

While booking your reservation, simply select “Add Special Services” on the Traveler Details page, and choose the options you need.

For specific information about the available services, you can find more details on our Special Services page.

Hope that helped. Did it give you the assistance you needed?

No

I’m going to ask a representative to join the chat. So they can help you best, please tell us a little about yourself and then click “Connect”

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DeezNutz (Real-ish Name Used)